Shipping Policy

 

At Oscar Craft, we strive to deliver your orders safely and on time. Please review our shipping terms below to understand how we handle processing, delivery, and related concerns.

1. Processing Time

 

  • All orders are processed within 2–5 business days (excluding weekends and holidays).

  • Custom or bulk orders may require additional time depending on complexity.

  • You’ll receive a confirmation email once your order is being prepared for shipment.

2. Shipping Rates & Delivery Estimates

 

  • Shipping costs are calculated at checkout based on your location, order size, and selected delivery method.

  • Estimated delivery times:

    • Standard Shipping: 5–10 business days

    • Expedited Shipping: 2–5 business days

    • International Shipping: 10–45 business days (may vary by destination and customs)

  • Please note that these are estimated times and not guaranteed delivery dates.

 

3. Order Tracking

 

  • Once your order ships, you’ll receive an email with a tracking number.

  • Please allow 24–48 hours for tracking information to update after dispatch.

4. Damaged, Lost, or Delayed Shipments

 

  • If your order arrives damaged, contact us within 48 hours with clear photos of the packaging and product.

  • If your order is lost or delayed, we’ll coordinate with the carrier to resolve the issue promptly.

  • Please note that Oscar Craft is not responsible for delays caused by carriers or weather conditions.

5. International Shipping

 

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Delivery times may vary depending on customs inspections or import procedures.

6. Returns & Order Changes

 

  • Once an order has entered production or shipping, it cannot be canceled or changed.

  • If you notice an issue with your order, please contact us within 24 hours of placing it.

Need Help?

If you have any questions about your order or shipping status, feel free to contact our support team at support@oscarcraft.com

Frequently Asked Questions

Find answers to common questions about our custom printing services, ordering process, pricing, shipping, and more.

How do I place an order?...

You can place an order directly on our website by selecting your product, customizing the specifications, uploading your design, and proceeding to checkout. If you need assistance, our customer support team is here to help.

What if I need help with my design?

We have professional designers available to assist you with your design. You can request design services or minor adjustments for an additional fee.

Can I see a preview of my design before printing?

Yes! We provide a digital proof for approval before printing to ensure your design meets your expectations.

Do you offer custom sizes and materials?

Absolutely! We provide customizable sizes and materials for all our products. If you need a specific size or material, simply select the custom option while ordering.

How long does production and shipping take?

Production time varies based on the product and order quantity. Typically, it takes 2-5 business days. Shipping time depends on the selected shipping method. Rush options are available for urgent orders.

Do you offer bulk order discounts?

Yes, we offer discounts on bulk orders. The more you order, the lower the cost per unit. Contact us for a custom quote on large quantities.

What file formats do you accept for artwork?

We accept PDF, AI, PSD, EPS, PNG, and JPG files. For the best print quality, we recommend using vector files or high-resolution images (300 DPI or higher).

What if I'm not happy with my purchase?

If you have any concerns over your purchase, please contact us and we will look into it. For more information, please refer to our Terms and Conditions.

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